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FAO 2010: FAO Benefits Sought and Achieved
Stan Lepeak, Managing Director, EquaTerra Global Research This is the fifth in an ongoing series of blogs presenting the findings from EquaTerra’s recently completed market study assessing North...
View ArticleWill BFSI Regulations Stifle Outsourcing Innovation?
Stan Lepeak, Managing Director, EquaTerra Global Research Tony Rawlinson, Managing Director, Financial Services, Europe and Asia On March 11, Mark Robinson, EquaTerra’s COO and the two of us hosted our...
View ArticleAssurance Reporting: What does the Evolution of SAS 70 to SSAE 16 and ISAE...
Thomas Hall, Managing Director, Contract Negotiations Advisory Third-party assurance reports provide customers of outsourced services with information about the internal controls maintained by their...
View Article(Attempting to) Legislate Call Center Best Practices
Stan Lepeak, Managing Director, EquaTerra Global Research U.S. Senator Chuck Schumer recently introduced a legislative bill that if passed would impose a $.25 “excise tax” on any call center calls that...
View ArticleWhat Will Increased Regulation Mean For Outsourcing in the Financial Services...
Tony Rawlinson, Managing Director, Financial Services Advisory (Europe & Asia Pacific) Outsourcing is becoming more and more mission critical for many financial institutions and increasingly...
View ArticleADP Expands Tax and Compliance Services with Acquisition of MasterTax: What...
Anne Clifford, Senior Advisor, Human Resources Advisory Services On October 7th, 2010 ADP announced its acquisition of MasterTax, LLC and MasterTax Services, LLC. The release stated, “We look forward...
View ArticleDodd-Frank is Coming! Should Sourcing Professionals Care?
Stan Lepeak, Director, Research, KPMG SSOA practice Jim Low, Partner, KPMG Audit practice The “Dodd-Frank Act” is not top of mind among many sourcing professionals. Officially labeled the “Dodd–Frank...
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